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Vertiv / KVM systems

Avocent HMX5200R Equipment information & support

The Vertiv Avocent HMX5200R is a premium dual-head IP matrix KVM receiver supporting dual DVI digital outputs (up to 1920x1200 dual screen), transparent USB 2.0, and high-fidelity audio over SFP fiber and copper Gigabit networks.

Equipment information

Brand
Vertiv
Equipment model
Avocent HMX5200R
Equipment type
KVM systems
Controller / software version
Confirm against the installed equipment
View full product specifications
Vertiv Avocent HMX5200R Dual-Head IP Matrix KVM Receiver (Dual DVI SFP/RJ45 Pixel-Perfect) - Official Front View

Information below comes from the current product catalogue. Confirm the controller, software version and configuration of the installed equipment separately.

Max Display Resolution
Dual 1920x1200 @ 60Hz Pixel-Perfect
High-Speed Network Uplinks
GbE RJ45 + SFP Cage (Redundant Link)
Diagnostic Status LEDs
NET, SER, AUD, USB, DVI, PWR LEDs
Video Channel Configuration
Dual Independent DVI Digital Outputs
Console USB Ports
4x USB Ports (HID + Mass Storage Passthrough)
Chassis Form Factor
19-Inch Rackmount

Alarms & troubleshooting

SFP_OPTICAL_LINK_DOWN
Rear SFP LED unlit, system hitless failover to secondary RJ45 copper link
Fiber patch cord kinked/broken, SFP transceiver failure, or switch port down
1. Confirm console display remains live via redundant copper fallback link;\n2. Measure optical power with a power meter (target range -3 to -12 dBm);\n3. Clean optical fiber ferrules and inspect patch cord bend radius;\n4. Replace SFP transceiver with authentic industrial optics and verify link.
DVI_EDID_HANDSHAKE_FAIL
Front DVI LED flashing, monitor black or displays out-of-range
Monitor EDID handshake lost, DVI cable pins bent, or unsupported resolution
1. Tighten DVI cable thumbscrews and inspect pins for damage;\n2. Execute 'Read & Clone Monitor EDID' function in HMX Manager console;\n3. Lock host graphics card output to native 1920x1200@60Hz resolution;\n4. Reseat DVI cable to trigger fresh digital hardware handshake.
USB_OVERCURRENT_PROTECT
USB status LED solid Amber, console keyboard/mouse unresponsive
Connected USB peripheral exceeds 500mA rating, or USB cable short-circuit
1. Unplug non-standard high-draw USB peripherals (e.g. external spinning HDDs);\n2. Retain standard keyboard and mouse to verify USB LED turns Green;\n3. Route heavy-load USB devices through an externally powered USB Hub;\n4. Power-cycle the receiver unit DC power to reset the USB host controller.

Access Complete Maintenance & Full Alarm Troubleshooting Manual

This page lists high-frequency critical alarm codes commonly encountered in field maintenance. Comprehensive manufacturer troubleshooting matrices, board-level repair guides, detailed electrical schematics, and firmware commissioning manuals are delivered alongside equipment upon formal project procurement, accompanied by dedicated FAE technical support.

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