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Vertiv / KVM systems

Avocent HMX3080R Equipment information & support

The Vertiv Avocent HMX3080R is a high-performance IP matrix KVM receiver delivering pixel-perfect DVI-D video, CD-quality audio, RS-232, and transparent USB 2.0 extension over Gigabit IP networks, featuring dual RJ45 and dual SFP interfaces for mission-critical command centers.

Equipment information

Brand
Vertiv
Equipment model
Avocent HMX3080R
Equipment type
KVM systems
Controller / software version
Confirm against the installed equipment
View full product specifications
Vertiv Avocent HMX3080R High Performance IP Matrix KVM Receiver (DVI-D Dual RJ45 Dual SFP) - Official Front View

Information below comes from the current product catalogue. Confirm the controller, software version and configuration of the installed equipment separately.

Video Output Interface
1x DVI-D Digital Output (Screw-Lock)
Max Display Resolution
1920x1200 @ 60Hz (Pixel-Perfect)
Network Interconnect Ports
Dual GbE RJ45 + Dual SFP Cages (Failover)
Console USB Ports
4x USB-A
Audio & Serial Interfaces
3.5mm Audio I/O + DB9 RS232 + IR-IN
Power Supply Specification
DC 5V with Threaded Locking Connector

Alarms & troubleshooting

SFP_OPTICAL_LINK_DOWN
Rear SFP LED unlit, system hitless failover to secondary RJ45 copper link
Fiber patch cord kinked/broken, SFP transceiver failure, or switch port down
1. Confirm console display remains live via redundant copper fallback link;\n2. Measure optical power with a power meter (target range -3 to -12 dBm);\n3. Clean optical fiber ferrules and inspect patch cord bend radius;\n4. Replace SFP transceiver with authentic industrial optics and verify link.
DVI_EDID_HANDSHAKE_FAIL
Front DVI LED flashing, monitor black or displays out-of-range
Monitor EDID handshake lost, DVI cable pins bent, or unsupported resolution
1. Tighten DVI cable thumbscrews and inspect pins for damage;\n2. Execute 'Read & Clone Monitor EDID' function in HMX Manager console;\n3. Lock host graphics card output to native 1920x1200@60Hz resolution;\n4. Reseat DVI cable to trigger fresh digital hardware handshake.
USB_OVERCURRENT_PROTECT
USB status LED solid Amber, console keyboard/mouse unresponsive
Connected USB peripheral exceeds 500mA rating, or USB cable short-circuit
1. Unplug non-standard high-draw USB peripherals (e.g. external spinning HDDs);\n2. Retain standard keyboard and mouse to verify USB LED turns Green;\n3. Route heavy-load USB devices through an externally powered USB Hub;\n4. Power-cycle the receiver unit DC power to reset the USB host controller.

Access Complete Maintenance & Full Alarm Troubleshooting Manual

This page lists high-frequency critical alarm codes commonly encountered in field maintenance. Comprehensive manufacturer troubleshooting matrices, board-level repair guides, detailed electrical schematics, and firmware commissioning manuals are delivered alongside equipment upon formal project procurement, accompanied by dedicated FAE technical support.

Contact Account Manager for Full Manual

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